General Privacy Policy

Data directly supplied by users during their interaction with our platform and services include but are not limited to:

• Contact details such as name, email address, and phone number provided through inquiries or registrations.
• Preferences concerning apartment features and service requests to tailor offerings appropriately.
• Payment and billing information necessary for transactional processes with client consent.
• Communication records including messages or feedback to improve service quality.
• Identification documents for verification purposes where required by law or policy.
• Marketing preferences indicating user consent or opt-out choices.

Certain non-identifiable information is collected automatically to optimize our website and services:

• IP addresses to analyze traffic patterns and prevent security threats.
• Device and browser type to adjust compatibility and user interface responsiveness.
• Cookies and similar technologies to track user sessions and improve personalization.
• Referrer URLs for understanding the origin of site visits.
• Clickstream data to monitor navigation flow and enhance usability.
• Time and date stamps to support service analytics and troubleshooting.

Collected data is utilized for the following purposes to maintain and enhance LuxuryFlatHub offerings:

• To facilitate property searches and deliver personalized service recommendations.
• To manage client communication and provide responsive support.
• To process transactions securely and maintain billing records.
• To comply with legal and regulatory obligations applicable in Singapore.
• To analyze service usage and improve platform features.
• To administer marketing campaigns consistent with user preferences.
• To maintain records for dispute resolution and fraud prevention.
• To ensure security measures protect user data and system integrity.

Cookies are deployed on our website to enable necessary functions and enhance user experience. Users are informed about cookie usage and control options.

We use session cookies for temporary activities, persistent cookies for remembering preferences, and third-party cookies for analytics and marketing purposes.

Cookies are categorized as essential, performance, functionality, and targeting cookies, each serving distinct roles in site operations and user engagement.

Users can modify cookie preferences via browser settings or tools provided on the LuxuryFlatHub website, allowing for granular control over data collection.

View our detailed Cookie Policy

LuxuryFlatHub may share personal data with trusted entities under strict confidentiality and aligned with privacy safeguards:

• Real estate partners facilitating property transactions or viewings.
• Service providers assisting in platform maintenance, payment processing, and communication.
• Regulatory bodies as required by applicable laws and audits.
• Authorized marketing affiliates for delivering relevant offers with user consent.
• Security firms for protecting against fraud and cyber threats.
• Legal advisors engaged in compliance and dispute matters.

LuxuryFlatHub retains personal data only as long as necessary for operational purposes, legal obligations, or legitimate business interests.

Account-related data is maintained throughout the duration of the client relationship and for a specified period afterward to ensure regulatory compliance.

Communication records are stored securely for a reasonable duration to support customer service and dispute resolution.

System logs and analytics data are retained for monitoring, security, and performance improvement purposes for defined timelines.

When data is no longer required, it is securely deleted or anonymized to minimize privacy risks.

We apply comprehensive security protocols, including encryption, firewalls, access controls, and regular audits to safeguard personal data against unauthorized access or breaches.

• Use of SSL/TLS encryption to protect data transmissions.
• Restricted and role-based access to sensitive information within our organization.
• Routine vulnerability assessments and penetration testing to identify and mitigate risks.

Although based in Singapore, LuxuryFlatHub acknowledges GDPR provisions as applicable to users within the European Economic Area, ensuring compliance with relevant data protection requirements.

GDPR rights and protections apply to users located in EEA countries when engaging with LuxuryFlatHub services, with mechanisms in place to respect those provisions and support requests accordingly.

• We collect personal data only for providing premium apartment selection and housing services tailored to your preferences.
• Your data is stored securely at 29 Bali Lane, Singapore, 189866, and used exclusively by LuxuryFlatHub authorized staff.
• You can access, correct, or request deletion of your personal information by contacting us at any time.
• We do not sell or share your data with third parties without explicit consent, except where legally required.

If you believe your privacy rights have been infringed, you can file a complaint with the Singapore Personal Data Protection Commission or contact LuxuryFlatHub directly.

We may send you occasional updates about our luxury housing services unless you opt out. These communications focus on enhancing your experience with LuxuryFlatHub.

You may unsubscribe from marketing messages at any time by following the unsubscribe link included or contacting our support.

Our services are intended for adult clients seeking premium apartments. We do not knowingly collect personal data from individuals under 18 years of age.

LuxuryFlatHub website may contain links to external sites. We are not responsible for their privacy policies or content.

We may update this privacy policy periodically. Any material changes will be notified on our site prior to implementation.